Privacy policy

Information we collect

We may collect account and contact information such as your name, email address, phone number, delivery or business address, and communication preferences. Customers may browse as a guest; checkout requires a verified customer account. Businesses provide company, location, GST/HST status, and payout-setup status. Identity and bank details are entered directly with Stripe rather than stored by Bonus Batch.

When you use Bonus Batch, we collect order, listing, pickup, BatchPass, Bonus Slot booking, appointment, service-address, private booking-message, online meeting or call-access, claim, Account Credit, refund-exception, support, and payout records. We may also collect device information, notification tokens, approximate or precise location when you allow it, app diagnostics, security logs, and cookie or local-storage preferences.

If you submit a claim or support issue, we collect the photos, messages, and other evidence you choose to provide. Please do not send payment-card or banking details through support messages.

Bonus Batch no longer collects routine business insurance, licence, permit, certification, or similar compliance documents. Historical provider documents submitted under an earlier process may remain in a restricted read-only archive for audit, dispute, security, and legal retention purposes; they are not used as a current activation gate.

Payments and banking information

Card, Apple Pay, and Google Pay transactions are processed by Stripe. Bonus Batch does not store full card numbers. Business payout and identity information is collected and handled by our payment providers to operate connected accounts, prevent fraud, and meet financial and legal requirements.

Bonus Batch Account Credit is maintained in an internal Canadian-dollar ledger linked to the customer account. The ledger records credits, purchases, and reversals so the available balance and recent activity can be shown in the customer's Account. It does not contain full card or bank-account details.

How we use information

• Provide nearby Haul and Slot discovery, checkout, pickup, appointment coordination, and support.
• Reserve inventory and prevent duplicate or fraudulent claims.
• Send transactional, safety, account, and opted-in alerts.
• Pay businesses and keep legally required financial records.
• Improve reliability, accessibility, and marketplace safety.
• Comply with law and enforce customer and business terms.

Location and notifications

Location access is optional. If enabled, it is used to show nearby hauls, distance, maps, and location-based alerts. You can change location and notification permissions in your device settings. Disabling them will not prevent basic browsing, but nearby results and alerts may be less relevant.

When information is shared

We share only what is reasonably needed with participating businesses for an order pickup or a paid Bonus Slot. For a Slot, that can include appointment details, a customer service address for an outcall, and private coordination or online-access instructions needed to perform the booked service. We also share information with service providers that host or secure the platform, deliver messages, process payments, provide maps, or support operations, and with authorities when legally required. We do not sell personal information.

Retention and security

We keep information, including private booking coordination and service-access details, only as long as needed for the booked service, support, dispute handling, fraud prevention, tax and accounting obligations, and other legal requirements. We use administrative, technical, and organizational safeguards, but no online service can guarantee absolute security.

Your choices and rights

You may request access to or correction of your personal information, withdraw optional consent, obtain a portable copy where available, or request account deletion. Some transaction and compliance records may be retained where required by law or needed to resolve disputes.

Use our account deletion page or email support@bonusbatch.ca. We may verify your identity before completing a request.

Children and changes

Bonus Batch is not directed to children under 13. We may update this policy when our services or legal requirements change. Material changes will be posted here with a revised effective date.

Contact our privacy lead

Questions, complaints, and privacy requests can be sent to support@bonusbatch.ca with the subject “Privacy request,” or mailed to the address below.